If your project does not render in our video software, there may be several reasons for this. Here are some common reasons and suggested solutions:
Possible Causes for Your Project Not Rendering
Collaborator Status
If you have been invited to participate in a project on StoryBox as a collaborator, you are only granted the rights of a collaborator for that project, even if you are an administrator otherwise. As a collaborator and not the owner of the project, you cannot render the project.
Browser Used
Use the recommended browser, Google Chrome, or alternatively, Microsoft Edge. Other browsers may have incompatibilities that can affect the rendering process.
Internet Connection
Check your internet connection for stability. An unstable connection can cause interruptions in the rendering process.
Corrupt Video File
The project might contain a corrupt video file. Check all recordings in the project for errors or damage and replace them if necessary. Ensure that static images also have a display time.
Project Size
Large projects with long videos and many animations can cause a timeout.
Contact Us
If none of the above points resolve the issue, please contact your Customer Success Manager. Our team is always happy to assist you :-)